Increased feedback can improve patient safety
Patient Safety Monitor Alert
May 30, 2007
The Univeristy of Pittsburgh Medical Center South Side has been seeking patient feedback to improve service, satisfaction, and patient safety, according to a Pittsburgh Post-Gazette article.
The hopspital gathers patient feedback in several ways, including surveys conducted by volunteers, patient journals given to the hospital, and formal surveys. The information is used to address common concerns and problem areas, according to the article.
One initial finding: Patients demand good communication, including participation in the decision-making process, and timely response to concerns.
