From the Patient Safety Monitor Blog: Does your hospital have a plan when an adverse event occurs?
Patient Safety Monitor Alert
October 6, 2010
The National Association for Healthcare Quality held its 35th annual education conference in Kansas City, MO, this past week and weekend. HCPro was there, as I’m sure many of you were as well. There were some great presentations, including the opening keynote speaker, Jim Conway, MS, a senior fellow at the Institute of Healthcare Improvement. Conway spoke on “Respecting Those We Are Privileged to Serve Especially When the News Isn’t Good,” emphasizing the need for a defined process of actions to be taken when an adverse event occurs.
